Right of withdrawal and money-back guarantee

You ordered a Premium package and changed your mind? You can withdraw from the order within 14 days. And if you are not satisfied after the upgrade, our money-back guarantee applies.

14-day right of withdrawal

You can cancel your contract within 14 days of placing the order. You do not need to give a reason, although we appreciate your feedback. To meet the deadline it is enough to send your withdrawal before the 14 days are over.

Send us your withdrawal in written form:

1. Download the cancellation form. The form is a sample; a plain e-mail with the same details is fine too.
2. Fill in the product you cancel (for example "Premium package, 12 months"), the Invoice Number OR Website ID, the order date, your name and your address. The website ID is on every invoice and under My Package → My Package (Website Details → ID).
3. Send the form by e-mail to support@hpage.com, through the contact form, or by post to hPage Ltd., Centris Business Gateway, Level 2M, Triq Is-Salib Tal-Imriehel, CBD 3020 Birkirkara, Malta. A signature is only needed on paper.

The complete cancellation policy is linked in every order and on our website.

What happens after the withdrawal

• We cancel your order. If you have already paid, we refund the payment without delay and at the latest within 14 days of receiving your withdrawal, using the same payment method you paid with. No fees are deducted.
• In the order you explicitly agreed that we start providing the service before the withdrawal period ends. If you withdraw after the package was already activated, an appropriate amount for the service you received until the withdrawal may be due.
• Your website is not deleted: it continues as a free website.

Money-back guarantee

Independent of the legal right of withdrawal: if you upgrade to Premium and you are not 100% satisfied after the upgrade, just send us an e-mail and we refund you. No questions asked, although we are of course grateful for feedback that helps us improve hPage.

Write to support@hpage.com or use the contact form and include your website address or website ID.