Every Premium package and every domain is billed in advance for its period. You receive each invoice by e-mail, and all invoices stay available in the admin area.
Find and download invoices
- Log in at admin.hpage.com.
- Click the user icon at the top right and open Invoices.
The list shows every invoice with its Invoice Date, Total Amount and Status: Paid, Unpaid or Cancelled. Click the invoice number or the download icon (Open / Download Invoice) to open the invoice as a PDF. The invoice also shows the ID of your website (Homepage-ID), which you need for the written termination or the withdrawal form.
The name and address on the invoice are the contact details of your account. Check them under the user icon → Account before you order, as they appear on the invoice.
Payment methods
You choose the payment method when ordering (step Select Payment Method). If a payment method has a fee, it is shown next to it before you confirm.
- Direct debit (SEPA): you enter the account holder, IBAN and BIC and grant a SEPA mandate; the amount is collected from your bank account. For a new order, a Pay now button appears after the order to start the payment right away. Please make sure the account has sufficient funds: a failed debit is charged with an additional fee of 15 euros.
- PayPal: you pay the invoice online with your PayPal account. Open Invoices, click Pay now next to the unpaid invoice and use the PayPal button.
- Bank transfer: open Invoices and click Pay now next to the unpaid invoice. The page shows our bank details, the amount and the Reason for payment: use the invoice number so that we can assign your payment. You can print the payment information with Print Payment Information. A transfer usually takes a few days to arrive.
A new Premium package is activated as soon as the payment has arrived; with direct debit and PayPal this is usually a matter of minutes.
Change the payment method or bank details
Click Update Payment Method / Bank Details. You find this link under My Package → My Package, on the Invoices page and under the user icon → Account. Choose the new payment method or enter the new bank details and confirm with Update payment method to the selected one. The new payment method is used for future invoices and for invoices that are still unpaid.
Questions about an invoice
If an amount is unclear, for example after an automatic renewal, or you need a correction of your invoice address, contact our support and include the invoice number. Premium customers can also write to premium@hpage.com, the address printed on the invoice.