When an image does not arrive on your website, the reason is almost always one of a few: the file, your storage space or the browser. Go through the points below from top to bottom.
Check the error message
The admin tells you what is wrong. The most common messages:
| Message | Cause and solution |
|---|---|
| File ending of file "…" is not allowed. | The format is not supported, for example WebP or HEIC. Save the image as JPG or PNG and upload it again. See supported file types. |
| The file size of the uploaded image is too large. | Images may be up to 7 MB. Scale the photo down or export it with lower quality before uploading; switch on Compress images on upload (recommended) so that it happens automatically. |
| File "…" is too large for upload. Each file must be smaller than 50 MB. | The general limit for any file. Shrink the file. |
| The file size of the uploaded icon is too large. | An .ico favicon may be at most 100 KB. |
| This website does not have enough storage space. | Your storage space is used up. Delete files, compress images or upgrade. |
| The connection to the server failed. | Your internet connection dropped during the upload. Check it and try again. |
Check the target folder
An image can only be stored in Images or one of its subfolders. If the upload page shows another main folder as Target Folder, open the upload page from an image folder or use Automatic folder select.
Try the two ways to upload
- Files → Upload Files: click Upload from this Device, select the image and click Upload selected files. See upload files.
- From the content editor: open the page under Pages → Manage Pages, click into a text element and use the image button of the text editor. Choose Upload to upload a new image or File Manager to pick an already uploaded one. You can also drag an image from your computer straight into the editor.
If one way works and the other does not, let us know in your message to support.
Check your browser and device
- The content editor needs a desktop browser; on a phone or tablet use Files → Upload Files.
- Reload the page with cleared cache or try a private window and a second browser.
- Pause ad blockers, privacy extensions, virus scanners or firewalls for a moment; they sometimes block the upload request.
- Make sure your browser is up to date.
More hints are in tips for general problems.