To prevent abuse of our service, every free account has to confirm a mobile number once. We send a code by text message; after you enter it, your website is released for visitors. The whole process takes a few minutes.
Where the admin asks for it
As long as the number is missing, the dashboard (Home) shows the task "Specify your mobile number." in the tile Tasks To Do, and the website tile shows "Not publicly accessible (Mobile Confirmation required)". Visitors see "The website that you want to request is not published yet." You yourself can open the website normally while logged in.
Enter your mobile number
- Click the task on Home, or open the Account Options menu (user icon, top right) → Account and go to the section Mobile Number.
- In the first field select your country; its country code is shown next to it. In the second field enter your mobile number without the leading zero. Example for Germany: select "Germany +49" and enter
1701234567for the number 0170 1234567. - Submit the form. A dialog asks "Please confirm that this is your mobile number." Check the number carefully and click Confirm Number.
Enter the confirmation code
We now send a text message with a code to that number. The task on Home changes to "Confirm your mobile number.".
- Open Account again and click Enter Confirmation Code in the section Mobile Number.
- Type the code from the text message and click Confirm Number.
You see "Thank you. Your mobile number has been successfully confirmed." Together with a confirmed e-mail address your website is now publicly accessible; the website tile shows "Public".
The text message does not arrive
- Wait a few minutes; delivery can be delayed. Make sure your phone has reception and that the country and number are correct.
- After a while you can request the code again with Resend Message in the section Mobile Number. If the admin reports that there is already an open confirmation request, wait before you try again.
- After too many failed attempts the admin blocks further tries for a while. Try again later.
- If the admin reports that the number is not allowed or not reachable, follow the message and try another mobile number.
- If you entered a wrong number and cannot change it, or the message never arrives, contact our support and tell us your website address and your Support Code (shown under Account).
Alternative: Premium package
If you do not want to or cannot give a mobile number, you can order the Premium package instead: as soon as the payment has arrived, the verification is no longer required. See Upgrade to Premium.