You can terminate your paid Premium website at all times.
1.) In order to terminate your Premium package, please log into your account and switch to the correct website for which you want to terminate the Premium package. Then click "My Package" in the menu. Click "My Package" and then click "Terminate Package" on the same page.
2.) On the next page, enter your current account password.
3.) Select what should happen with your domains after cancellation: "Delete" or "Expire".
When you click on the blue "I", you will see a detailed explanation.
4.) Confirm the termination by clicking "Terminate Premium package".
The notice period is 2 weeks up to the end of the contract term.
The contract for paid websites is automatically extended by the relevant minimum contract period corresponding to the payment period, unless it is terminated by either party with a notice period of 2 weeks to the end of the applicable term.
Note: It is not possible to delete a paid website before the expiration of the term.
We are also not authorised to delete your account during the term.
However, in "Settings" => "Website" => "General" you have the possibility to disable your website completely.
Once your contract has been terminated, the website will automatically be converted to a free basic website and you can delete your website as usual.
If you only want to terminate your domain, but not the complete Premium website, please use the following form:
On the form, please select that you only want to terminate your domain, but not the whole Premium package.
Please enter the domain name in a readable way and send us the form via E-Mail.
Important: It is required that the form has to be filled out correctly and must be signed.
Our E-Mail address: support[at]hpage[point]com (please replace the [at] with @ and [point] with .)